Everyday EV charging & roadside support

Every stranded EV driver, back on the road in minutes.

Charge port jams, high voltage plug jams, vehicles that plug in but won't charge, turtle warnings that won't clear, and tow directives when the vehicle can't move — handled by EV specialists over phone, AR video or text, and tracked end to end in the fleet control center.

Emergency SOS Suite

One-tap VOIP to EV engineers who know the vehicle make and the charging network — plus AR video and low-bandwidth text fallback.

VOIPAR videoText

Smart Issue Solvers

Charge port and HV plug release overrides, network unlock pings, no-charge diagnostics and turtle-mode derate checks.

OverridesNo-chargeTurtle mode

Fleet Manager Portal

Live issue telematics on a dispatch map, ticket status per vehicle, tow dispatch tracking and consolidated invoicing.

TelematicsTow dispatchBilling

Everyday EV issues we resolve

The calls our desk takes every day

Charge port jam

critical

Charge port door or latch stuck — connector will not seat or release.

voice · typical resolution 4 min

High voltage plug jam

critical

DC fast-charge connector locked into the inlet after the session ended.

voice · typical resolution 5 min

Vehicle not charging

warning

Plugged in, handshake completes, but the vehicle draws 0 kW.

video · typical resolution 6 min

Turtle sign on dash

warning

Reduced-power turtle warning — vehicle limited to limp-home speed.

voice · typical resolution 5 min

Turtle sign not clearing

critical

Power still derated after charging — turtle warning stays lit.

chat · typical resolution 7 min

Tow directive assistance

critical

Vehicle immobile — needs a flatbed and an EV-safe destination.

voice · typical resolution 8 min

Step-by-step troubleshooting

Do this now — field flows for every issue

Roadside-ready checklists our engineers walk drivers through. Work top to bottom; if a step doesn't clear it, tap SOS and we take over from where you stopped.

Never force the handle — a bent latch turns a 5-minute fix into a tow.

Do this now

1
End the session at the kiosk
Press Stop on the charger screen or in the network app, then wait 10 seconds for the latch solenoid to release.
2
Unlock the vehicle, doors open
Most vehicles keep the port latched while locked. Unlock with the key fob (not the app) and open a door so the car stays awake.
3
Press the release on the connector handle
Push the button on top of the handle fully in, hold it, and pull straight out — no twisting or side-to-side rocking.
4
Use the manual pull-cord
If the latch is still engaged, open the rear hatch/trunk trim panel near the port and pull the emergency release cord (usually yellow or orange) while a second person eases the handle out.
Pull once, firmly. Repeated yanking can snap the cable.
5
Call for a network unlock ping
Tap SOS → Charge port jam. We send a remote stop + unlock command to the charging network operator directly.

Still stuck: Latch still stuck after the pull-cord? We flag the stall to the operator and dispatch on-site help.

Driver app · tap SOS to start a support session

9:41

72%

Vehicle FL-204 · Rivian EDV

Hey Jordan

Charging session interrupted

Electrify America #221 · stall B · 18% state of charge

Average pickup 38 seconds · billed to the fleet account

Voice tier AR diagnostics Offline text

Dispatch console · updates as the driver session runs

Fleet Manager Portal

Meridian Logistics · 148 vehicles

Live telematics

Open incidents

2

Avg resolution

4.2 min

MTD assistance

$1,284

Downtime saved

41 hrs

Region · Northeast corridor

Rolling Charging Blocked

Support ticket stream

TK-8841 · Vehicle not charging

Resolved in 6 min · video · billed $32

CLOSED

TK-8836 · Turtle sign on dash

Resolved in 5 min · voice · billed $36

CLOSED

TK-8830 · High voltage plug jam

Resolved in 5 min · voice · billed $44

CLOSED

TK-8824 · Tow directive · flatbed

Dispatched in 8 min · voice · billed $65

CLOSED

Consolidated invoice · Aug 2026$1,284